Termos e Condições de Uso

Terms and Conditions of Use

Welcome to the Terms and Conditions of Use of ¡VIVA ESPAÑA!, consular assistance. Thank you for visiting our website and choosing our services. Please read all the terms below carefully.

¡VIVA ESPAÑA! informs the users of this website of the Terms and Conditions that govern its use. The company considers that, by using it, you are expressing explicit agreement with the provisions outlined below.

This document, which, like all other content on this site, is offered by ¡VIVA ESPAÑA! (hereinafter also referred to merely as the "COMPANY"), regulates all rights and obligations with everyone who accesses it, referred to in this term as "VISITOR(S)", "USERS", "CONTRACTORS" or "CLIENTS" (or their synonyms), safeguarding all rights provided for in Spanish legislation.

Remaining on this website automatically implies the reading and acceptance of these Terms and Conditions of Use, as well as the Privacy Policy and Cookie Policy.

¡VIVA ESPAÑA! is a company specialized in consular assistance, and not a law firm.

1. DEFINITIONS

Terms and Conditions of Use: rules established for the use of this website.
Visitor: any and all users, whether individuals or legal entities, registered or not, who make use of this site and the links available therein, by any means or form, such as smartphones, tablets, desktops, etc.
Websites: https://www.vivaespanha.com; https://www.imigraespanha.com.br; https://www.emigraaespana.com.
User Registration: personal data provided by the VISITOR, whether by filling out forms or any other means, the veracity of which is the responsibility of the VISITOR.
Cookies: small text files automatically generated by the site and transmitted to the VISITOR's browser in order to optimize their navigation and enable the company to offer personalized information.

In case of doubts about any terms used here, the VISITOR must contact the COMPANY via the e-mail info@vivaespanha.com.

2. PURPOSE OF THE SITE

This site was created and developed with the purpose of bringing quality informative content to users, as well as publicizing the provision of immigration consulting services and, whenever possible, assistance on the topics present therein. The COMPANY seeks through the creation of high-quality content, developed by professionals in the area, to bring knowledge within everyone's reach, as well as the dissemination of its own services.

All the content present on this site was developed seeking reliable sources and materials, as well as from the experience of the COMPANY's professionals. However, like any website with a high volume of information, the texts may occasionally contain errors or inaccuracies, a condition to which the VISITOR consents upon using this site, committing not to make it their definitive source of information for making personal decisions.

Likewise, it is highlighted that the COMPANY seeks to keep all contents as updated and complete as possible; however, given the dynamism of immigration legislation and local political decisions, it is conceivable that certain materials have not yet been updated, which is why the COMPANY is not responsible in any way for decisions taken solely based on reading the texts inserted on this site.

It is noted that the information provided here is, as a rule, general legal transcriptions, requiring an in-depth analysis of each VISITOR's profile to identify which ones effectively apply to them. Therefore, it is the full responsibility of the VISITOR to use all information present on this site with a critical sense, handling it only as a generic source of information, and always seeking experts in the area for the concrete solution of their demand (such as those offered by the COMPANY itself). The COMPANY, therefore, has no responsibility for the interpretation or processing that the VISITOR makes of the general information arranged on this site, as well as for any damages or losses resulting from its use.

Finally, it should be pointed out that all information indicated on the site, as well as guidance provided through our consulting/assistance service, is strictly and solely linked to the legal and authentic ways to enter, reside, study, work, naturalize, marry, in short, to exercise all legal relationships between the VISITOR and the Spanish State. It is not the object of this COMPANY to provide any information or render any service that is even minimally distant from what is provided for by Spanish legislation.

3. ACCEPTANCE OF THE TERMS

The "Terms and Conditions of Use" described here impose on all users, when browsing this site, the reading and understanding of all the clauses present here, since it is from this document that obligations are established between both parties, expressly accepted by the VISITOR by continuing to access this platform.

By continuing to browse this website and/or contracting the services listed on it, the VISITOR consents to be bound by these Terms and Conditions of Use, expresses their acceptance and understands all the clauses governed in this document, as well as fully agrees with each of these guidelines, this consent being a fundamental condition for remaining on this platform. In case of opposition to any clause or term of this contract, the VISITOR must immediately stop browsing this site and not contract any service.

This term may be updated periodically by the COMPANY, which reserves the right to make unilateral changes at its sole discretion. Considering that this website does not work with a user login system (not having knowledge of the data of those who visit it), it is important to emphasize that when such changes occur, they will be made without any kind of prior notice or communication. It is up to the VISITOR to view these Terms and Conditions of Use before beginning internal navigation and check the date of the last update, which will always be expressed on the last line of this document.

4. ACCESS TO THE SITE

This website, including the appointment scheduling and consultation payment area, usually operates 24 (twenty-four) hours a day. However, it is possible that short temporary interruptions may occasionally occur for the purpose of carrying out adjustments, maintenance, due to technical failures, or force majeure, which may leave the site unavailable for a limited time. The COMPANY is not responsible for any loss of opportunity or damages that this temporary unavailability may cause to users.

In order to protect and strengthen the security of VISITORS' data, the consultation scheduling and payment area is operated exclusively by Wix Payments, and the COMPANY (¡VIVA ESPAÑA!) has no access or ability to intervene with respect to these operations. ¡VIVA ESPAÑA! is therefore not responsible for any technical errors, instabilities, or any other failures occurring before, during, or after carrying out the procedures cited in this paragraph, the responsibility for which belongs exclusively to Wix Payments.

Thus, once the COMPANY receives the purchase request for the consulting/assistance service from the VISITOR through this website, all payment management is carried out by the VISITOR's credit card issuing bank and by the Wix Payments platform, with the COMPANY having no responsibility regarding this operation.

Likewise, it is highlighted that this website is provided by Wix.com Ltd. (https://pt.wix.com/). Therefore, the platform, all trafficked and stored data, the implemented technology, and the security infrastructure are provided by the aforementioned website creation company, leaving ¡VIVA ESPAÑA! only in charge of the transcription of information on the available platform.

With this, ¡VIVA ESPAÑA! neither grants any warranty nor makes itself responsible, in any case, for damages and losses of any nature that may be caused by the existence of viruses, malicious or harmful programs in any part of this website, as well as the lack of availability, maintenance, and effective functioning of this platform.

Access to the site is permitted solely to individuals over 18 years of age who possess full civil capacity. For access by minors, the express authorization of their parents or guardians is required, with the latter being responsible for any purchase or access made by the minors mentioned in this paragraph. The VISITOR is not permitted to access this site or receive services if this is prohibited in their country or if they are prevented by any regulation or law (criminal, civil, etc.) applied to their specific case.

The COMPANY is in no way responsible for the improper, unlawful, negligent, fraudulent use, or use contrary to these Terms and Conditions of Use by the VISITOR. If it is deemed that any procedure of this nature has been carried out, the operation will be annulled with immediate notification to the competent authorities.

The VISITOR commits to providing true and lawful data (e.g., first name, last name, telephone, and email), respecting the terms of the Privacy Policy.

In this same vein, the COMPANY does not commit itself, in any aspect, to the quality, reliability, and veracity of the information provided by third-party sites eventually mentioned on this website.

Except for the technical and data traffic situations already mentioned in the lines above this clause, all data effectively received by the COMPANY are protected according to Directive 95/46/EC (General Data Protection Regulation/EU) and Organic Law 15/1999 (Personal Data Protection Law - LOPD/Spain) and, upon making any type of registration or filling out any form with this site, the VISITOR fully agrees to the collection of data in accordance with the Law and the COMPANY's Privacy Policy, the link to which is available in the footer of this platform.

According to the provisions of LOPD 15/1999, the VISITOR may at any time exercise their rights of access, rectification, opposition, and cancellation of the processing of their personal data, simply by sending an email to info@vivaespanha.com, communicating the respective interest.

5. LICENSE FOR USE AND COPYING

The VISITOR may access all content on this website, the COMPANY's blogs and/or social networks (such as menus, articles, images, podcasts, videos, logos, and services), which in no way implies the slightest assignment of rights, consent to use, or copying of said elements.

All rights are preserved under the Civil Code and legislation regarding copyright, with special attention to the Intellectual Property Law.

In view of the provisions in articles 8 and 32.1 of the Intellectual Property Law of Spain, the reproduction, modification, adaptation, editing, broadcasting, resale, translation, transmission, copying, assignment, licensing, rental, and public communication (of all or part) of the contents present on this website (such as company name, brands, logos, slogans, articles, phrases, images, patents, audios, videos, software, or any other material present here) without the express authorization of ¡VIVA ESPAÑA! are strictly prohibited.

All these elements belong to ¡VIVA ESPAÑA! or (as is the case with photographs from databases) were granted by their owners under license, giving the COMPANY the power to use such material on its website.

The VISITOR agrees to fully respect the Intellectual and Industrial Property rights held by ¡VIVA ESPAÑA! (on www.imigraespanha.com.br, www.vivaespanha.com, and www.emigraaespana.com), under the penalties of the law and possible compensation in court (including attorney's fees) for losses and damages generated by the breach of the provisions in this clause.

Thus, by using this website, the VISITOR is fully aware and accepts that the entirety of this site (not only the company name, brands, logos, slogans, articles, phrases, images, patents, audios, videos, software, or any other material present here, but also their structure and order of presentation) is protected by trademarks, copyrights, and other legitimate rights, provided by Spanish legislation, as well as by international treaties to which Spain is a signatory.

Only in certain specific cases, and as an exception, may the contents present on this website have their reproduction authorized, for which the following are indispensable conditions: formal request via email to info@vivaespanha.com, return with express authorization from the COMPANY, insertion of the due credits to ¡VIVA ESPAÑA!, and a referral link to the site "www.vivaespanha.com" (for advertising purposes). This right is entirely discretionary and may be revoked or limited at any time by the COMPANY, without the need for justification.

6. ONLINE CONSULTING SERVICE

The online consulting service pertains merely to orienting the VISITOR about their specific case, in no way signifying a commitment to perform any other services, including the processing of requests, which may be contracted separately (such as "assistance"), through an individualized budget, according to the VISITOR's interest and at the COMPANY's discretion.

The consulting service is paid per session, in Euros, and via credit cards. Each payment refers to a single session, lasting between 40 minutes and up to 1 hour and 30 minutes (90 minutes), for the amount of 90 (ninety) Euros. The provision of information to the user (client, also referred to herein as VISITOR) constitutes the full and complete execution of the contracted service, with no demand for a refund being applicable, nor entailing the provision of further service.

The access link to the virtual room, as well as the confirmation of the date and time scheduled by the VISITOR themselves, are sent automatically by the Wix platform. In the event of not receiving the link at the time of purchase, it is the VISITOR's exclusive responsibility to immediately contact the COMPANY (via info@vivaespanha.com) to confirm the transaction's success, and if confirmed (via a Wix report), the COMPANY will send the visitor the access link to the meeting's virtual room via email.

Therefore, under the terms of this document, the VISITOR is aware that the mere failure to receive the link automatically cannot be evoked as an excuse to claim a refund of the amount paid, since, in this situation, it is up to the VISITOR to contact the COMPANY to receive the aforementioned consultation access link.

The non-attendance of the VISITOR at the online consultation platform (Zoom), on the date and time scheduled (by themselves), does not confer the right to a refund, since the non-transmission of information, in this case, materializes solely and exclusively due to the VISITOR. The COMPANY will grant a tolerance of 20 minutes of delay in the virtual session (with respect to the time scheduled by the VISITOR). After this period, non-attendance will be characterized, and the effective consummation of the contracted service will take place, without generating any obligation of refund or additional service on the part of the COMPANY.

The prices displayed in the consultation scheduling area (or immigration and consular procedures assistance area) are in Euros (€) and refer strictly to the amount charged for the orientation. Any bank fees, conversion rates, commissions, and other charges applied by the financial institution providing the credit card used are the exclusive responsibility of the VISITOR, and no discount should be applied to the amount stipulated on this website. The same applies to any taxes generated for the VISITOR in the operation, of their sole and exclusive responsibility.

The COMPANY reserves the right to change the prices of its services at any time, which does not affect appointments already paid and confirmed. Likewise, the COMPANY also reserves the right to correct pricing errors that may inadvertently occur.

Credit cards will be subject to verification and authorization by the issuing bank, and if this entity does not authorize payment, the COMPANY will not be responsible for any delay or non-delivery in the provision of services, and may not formalize any contract and/or obligation with the VISITOR.

In any case, by clicking "BUY" or "RESERVE", the VISITOR confirms that the payment method used belongs to them, and the action is performed by them of their own free will.

In the event of scheduling and subsequent cancellation, the provisions present in Spanish legislation will be applied. With regard to the exemption of the COMPANY's liability regarding the operation of the scheduling and payments area (managed entirely by Wix Payments and to whose operation this COMPANY has no access), already addressed in this document, see clause 4 transcribed above.

7. OBLIGATIONS

By browsing the COMPANY's website, the VISITOR fully agrees to:

In no way, and in no form, perform any type of intervention that attempts to invade, damage, delete, alter, or harm the structure of the site or its commercial partners, including, but not limited to, the sending of viruses, DDoS attacks, improper access due to flaws in it, or any other cybercrimes, under the penalties of the law.
Not make offensive comments or those that seek to tarnish the honor and image of the COMPANY, on this website, its blog, or on any of its social networks, subjecting the transgressing VISITOR to competent legal action for injury, defamation, and/or other penalties provided in the legislation.
Not proceed with the improper disclosure, on this site, in the communication channels with the company (including email, forms, or blog), or on its social networks, of SPAM content messages, from competing companies, or any other subjects irrelevant to the themes addressed by the COMPANY, thereby disrupting its flow of information.
Not reproduce any minimal content from the site (such as name, brands, logos, articles, phrases, images, patents, audios, videos, software, or any other material present here) without the express authorization of the COMPANY, being subject, in case of violation, to pertinent actions in the civil and criminal spheres, in the terms already described in clause 5 of this document.

Likewise, when using this website, the VISITOR fully agrees with the COMPANY's Privacy Policy, as well as the Cookie Policy, which does not exclude the possibility of requesting the deletion of their data for the purpose of receiving promotional emails, which must be done through the channel info@vivaespanha.com.

8. CERTIFICATE SEARCH

¡Viva España! offers two types of certificate searches for its clients:

Spanish certificate search by electronic means (birth or baptism certificate, depending on what was requested by the client).
In-person Spanish certificate search (birth or baptism certificate, depending on what was requested by the client).

Both services can be contracted directly through the platform, in the "Purchase certificate search services" menu.

The values are clearly indicated on the aforementioned page, and the client, upon acquiring the service, attests to their full awareness and total agreement with the values stipulated there, as well as with the entirety of these Terms and Conditions of Use.

8.1. Certificate search by electronic means

The search for a birth (or baptism) certificate by electronic means consists of researching and contacting the Civil Registry or religious institution (of the municipality indicated by the client as their ancestor's birthplace), using the electronic tools available to the company (email, phone, access to any database or government statistics websites). THIS SERVICE DOES NOT INCLUDE IN-PERSON TRAVEL to the registry office.

Once the payment is confirmed through a transaction on our purchasing platform, the client must send the following details of the Spanish family member whose document is to be searched for to the WhatsApp number +34 691 76 44 85:

First and last name.
Full date of birth (day/month/year).
Spanish city of birth (must be the municipality, not just the province or Autonomous Community).
Baptismal church (only if the request is for a baptism certificate and concerns provincial capitals and/or Autonomous Communities).

Once the data (and documents of the family member) have been received, the search and contact with the registry office/religious institution will be initiated as soon as possible, respecting the order of entry of the requests.

It is highlighted that the hiring is for the search, research, and contact service (under the terms described above), and the COMPANY assumes no responsibility for the effective existence of the birth registration in the Civil Registry, parish, or Diocese of the municipality indicated by the client, mainly because there are currently more than 8,000 Civil Registries and about 22,800 parishes in Spain, which do not have intercommunication with each other, nor digitalization of the old records. Thus, success in locating the certificate fundamentally depends on the veracity of the data contained in the documents presented by the client to carry out the search.

Furthermore, it should be pointed out that between the late 19th and early 20th centuries, many citizens were not taken to a public registry for the inscription of their birth. Another variable that the client must be aware of is that many civil and religious archives were destroyed during the Spanish Civil War.

The VISITOR (client) commits to providing all necessary data for the search for the birth certificate of their Spanish ancestor to be carried out, with the delivery of a legible photo or PDF doc. of at least 1 (one) document that clearly shows the full name, the full date of birth, and the municipality of birth of the relative to be searched. Failure to provide this information may prevent the COMPANY from properly performing the search. There is no right to a refund outside the legal withdrawal period established by law.

The COMPANY, however, commits to making every possible effort (as described above) to investigate and attempt to locate the birth/baptism certificate. Failure to locate it does not, in any way, confer a right to a refund, given that, once again, the contracted service is one of research and requesting the registry body to send the document, only (and obviously) if it is located.

A negative response from the Civil Registry (or the religious institution) of the municipality indicated by the client as their family member's birthplace, indicating the absence of registration in the body (by any instrument, whether by telephone contact or via email), represents the full completion of the contracted service.

If the certificate is located, in the electronic search modality, the COMPANY will request the Civil Registry/religious institution to send the document by mail to the office or to a location indicated by the managers, at no cost to the client. However, once received, the forwarding of this document to the client's home address must be paid for by the latter (international shipping not included in the value of the contracted service). Payment, by the client (via credit card, on the ¡Viva España! purchasing page), of the amount quoted by the shipping company is a sine qua non condition for the document to be sent to their home.

Attention: the "free shipping" information that appears indicated in the site's checkout area is due to a standard configuration offered by the Wix platform, and such notation should be disregarded.

As it is an electronic search, which includes telephone contact to the Registry, it will not be possible to send a negative certificate to the client, considering that practically all Civil Registries do not provide negative certificates in telephone or email service (many do not issue them even through in-person service, given the enormous demand for certificate requests during the validity of the Democratic Memory Law).

Credit cards will be subject to verification and authorization by the issuing bank, and if this entity does not authorize payment, the COMPANY will not be responsible for any delay or lack of delivery in the provision of services, and may not formalize any contract or obligation with the VISITOR (client).

In any case, by clicking "BUY" or "RESERVE", the VISITOR confirms that the payment method used belongs to them, and the action is performed by them, of their own free will.

8.2. In-person certificate search

This service includes the search for the document requested by the client (birth or baptism certificate) through research by electronic means or an in-person visit, if necessary. Thus, if not located by electronic means, a company professional will personally travel to the competent Civil Registry/religious institution of the municipality indicated by the client as their family member's birthplace. The in-person search for the certificate will be carried out in a single municipality, indicated by the client at the time of purchase.

Birth Certiificate: In the event of a negative result, this service modality also includes additional searches (by electronic means) in 14 extra municipalities within the same province, in order to increase the chances of locating the document. This additional service does not apply to requests for baptism certificates.

Once payment is confirmed through a transaction on our purchasing platform, the client must send to WhatsApp +34 691 76 44 85 the following details of the Spanish family member whose document is to be searched for:

First and last name.
Full date of birth (day/month/year).
Spanish city of birth (must be the municipality, not just province or Autonomous Community).
Baptismal church (only if the request is for a baptism certificate and concerns provincial capitals and/or Autonomous Communities).

Once the data (and family member's documents) are received, the research and contact with the registry/religious institution will start as soon as possible, respecting the order of incoming requests.

It is emphasized that the hiring is for the search, research, contact, and travel service to the body (Civil Registry or religious institution, under the terms described above), and the COMPANY does not assume any responsibility for the actual existence of the birth record in the Civil Registry, parish, or Diocese of the municipality indicated by the client, mainly because there are currently more than 8,000 Civil Registries and about 22,800 parishes in Spain, which do not have intercommunication with each other, nor digitalization of the old records. Thus, success in locating the certificate fundamentally depends on the veracity of the data contained in the documents presented by the client to carry out the search.

Furthermore, it must be noted that between the late 19th and early 20th centuries, many citizens were not taken to a public registry for the inscription of their birth. Another variable that the client must be aware of is that many civil and religious archives were destroyed during the Spanish Civil War.

Thus, the VISITOR (client) commits to providing all necessary data for the search for the birth/baptism certificate of their Spanish ancestor to be carried out, with the delivery of a legible photo or PDF doc. of at least 1 (one) document that clearly shows the full name, the full date of birth, and the municipality of birth of the relative to be searched. Failure to provide this information may prevent the COMPANY from properly performing the search. There is no right to a refund outside the legal withdrawal period established by law.

The COMPANY commits to undertaking all possible efforts (under the terms set out in this sub-topic) regarding the contractor's family member's certificate. The failure to locate it does not, in any way, confer a right to a refund, seeing as, once again, the contracted service is for research and visits to the aforementioned Civil Registries/religious institutions, requesting the document, obviously, only (and obviously) when it is present in the said registry administrations.

In the case of a birth certificate search, the information provided by the Civil Registry of the municipality indicated by the client as their family member's birthplace, as well as by the other 14 registries consulted by electronic means (via telephone, in person, or email), confirming that there is no birth record of the ancestor in question, represents the full and final completion of the contracted service.

In the case of a baptism certificate search, the information provided by the religious institution of the municipality indicated by the client as their family member's birthplace (by any means of contact, telephone, in-person, or via email), that there is no record of the sought ancestor in the aforementioned location, represents the full completion of the contracted service.

As in the electronic modality, in the in-person search, the cost of sending the document (if eventually located) to the client's residence is not included in the search budget.

Once in the possession of the COMPANY, the forwarding of this document to the client's domicile must be paid for by the latter (international shipping not included in the value of the contracted service). Payment, by the client (via credit card, on the ¡Viva España! purchasing page), of the amount quoted by the shipping company is a sine qua non condition for the document to be remitted to their home.

Attention: the "free shipping" information that appears indicated in the site's checkout area is due to a standard configuration offered by the Wix platform, and such notation should be disregarded.

In this in-person modality of certificate search, statistical reports, genealogical tools, consultations in electronic archives of official institutions, and other specialized resources may be utilized throughout the research process. The choice of the other Civil Registries to be consulted will be deliberated by the COMPANY, according to the results obtained and exclusively in municipalities within the same province as the one indicated by the client.

It is important to emphasize that several Civil Registries do not provide negative certificates to the search requester. Therefore, only when possible (that is, accepted by the Registry officials), this document will be requested and collected for the purpose of accountability to the client, with subsequent dispatch to the latter exclusively via email or WhatsApp, there being no postal dispatch in this case.

In any case, by clicking "BUY" or "RESERVE", the VISITOR confirms that the payment method used belongs to them, and the action is performed by them themselves, of their own free will.

9. GENEALOGICAL SEARCH

The ¡Viva España! genealogical investigation is characterized by the electronic gathering of data based on lineage tools to trace and reconstruct your family tree. The goal is to find the name of at least one family member born in Spain, or, if applicable, the municipality of birth or the year of birth of the family member in question.

This preliminary step is essential for those who are unsure whether their ancestors are of Spanish origin and wish, at a later stage, to request the search for their Spanish family member's birth certificate for naturalization purposes (certificate search costs charged separately).

Note: after purchasing the service, please contact us via WhatsApp (+34 691 76 44 85) or email (info@vivaespanha.com) with:

A photo or PDF of all birth certificates from your direct ancestral line on both sides of your family: father, paternal grandparents, and paternal great-grandparents (the latter, if applicable), and mother, maternal grandparents, and maternal great-grandparents (the latter, if applicable), in order to guarantee the quality of the investigations and, therefore, increase the probability of finding the requested information.

Attention: the established price refers to the full mobilization of our genealogy team in conducting research, contacts, and studies, which, despite all the technology used (and like any genealogical search), does not provide a 100% guarantee of a positive result. There will be no refunds if the requested information is not found.

The investigation period takes about 30 days from payment confirmation.

The purchase of the products implies the acceptance of this website's terms and conditions of use.

10. ADMINISTRATIVE ASSISTANCE FOR SPANISH NATIONALITY APPLICATION PROCEDURE UNDER THE DEMOCRATIC MEMORY LAW

(nationality for grandchildren/great-grandchildren)

The purchase of the administrative assistance service for the Spanish nationality application under the Democratic Memory Law (Law 20/2022, of October 19, on the possibility of opting for Spanish nationality for descendants of Spaniards) is carried out upon confirmation and payment of fees on the COMPANY's online purchase page, exactly as with all products and services offered, thus following the terms and conditions of this site.

As already provided in these Terms and Conditions of Use, browsing, using, and purchasing any services on this site implies full consent and agreement with the terms described herein, which includes the purchase of the assistance service that is the subject of this section. By not agreeing with the listed provisions, no product or service should be contracted, including those referring to assistance.

The provision of said assistance services is carried out through this adhesion contract, which is governed by the following CONDITIONS:

The assistance includes:

Up to 5 online meetings with our specialist, each lasting up to 1 hour, for guidance regarding the procedure and clarification of doubts on the subject. The link and access instructions will be provided in advance by the company. It is the client's responsibility to provide the electronic means to make such meetings possible. The absence of such means implies the non-realization of such virtual meetings, under the client's responsibility.
Sending the list of documents to be obtained by the client to enable the procedure.
Checking of the presented documents.
Scheduling the appointment for document delivery at the Spanish consulate of the country of residence (provided that said body offers electronic means for this purpose and allows third parties to schedule the appointment).
Filling out the corresponding forms.
Review of all documents gathered by the client and guidance on correcting any imperfections.

The assistance does not include:

In-person support at the consulate or civil registry (since even this accompaniment is prohibited by the consulate itself, which states that only the interested party may appear on the day of the document delivery appointment, with the presence of legal representatives or third parties strictly forbidden).
Obtaining, legalizing, apostilling, publishing, or translating missing documents (unless these services have been specifically contracted).
Postal mailings.
Consulate / Civil Registry fees, where applicable.
Appeals against the final decision.

Professional fees will be informed to the client in advance, who must pay the full amount before the start of the service provision, by purchasing the nationality assistance option on our corresponding product acquisition page. The value is charged per applicant (for example: if it concerns the naturalization application of the father and, sequentially, of the son, these are 2 applications, therefore, twice the value of the fixed fees).

Partial payments less than the amount presented by the COMPANY will not be accepted, and they do not bind the COMPANY to any obligation to provide services.

IMPORTANT (for all types of services offered by the COMPANY): if installment payments are allowed (granted at the discretion of the COMPANY), default (absence of payment on the date agreed upon by the parties before the start of the assistance work) implies the immediate cessation of the provision of services, as well as the exemption of any subsequent obligation, duty, or responsibility on the part of the COMPANY, thus characterizing unilateral termination of the agreed contract.

Other urgent actions that must be carried out as a result of the application are excluded from the budget, the acceptance of which will be submitted for the client's approval and the terms of which will be communicated within a period not exceeding 10 days from said approval.

The commencement of services will take effect from the day following payment confirmation in our electronic order flow control system.

In accordance with the provisions of the law, the data provided by the client will be confidential and may not be disclosed or used by third parties, unless required by law.

The assistance for the nationality application refers solely to the provision of administrative guidance on how to proceed in gathering documents, in addition to filling out forms, answering questions, and scheduling an appointment at the consulate or civil registry (when possible). It does not imply the duty to obtain documents, legalizations, apostilles, and translations (which are offered as additional services, charged separately), nor does it imply a guarantee of successful naturalization, which depends on the documentary limitations of each client, as well as being subject to the free decision of the official delegated by the Spanish government. That is, the granting of Spanish nationality is the sole and exclusive decision of the Spanish Ministry of Justice, which is why the CONTRACTED PARTY is NOT responsible for any denial of nationality.

The nationality assistance service DOES NOT encompass any legal action or administrative/judicial appeal.

The CLIENT commits to gathering all the documentation advised by the COMPANY; failure to do so will make the provision of services impossible, without the right to refunds.

The CONTRACTING PARTY commits that the data and documents provided by them for the execution of the assistance are true and have been obtained legitimately and legally, this being their sole responsibility.

IMPORTANT - For all types of services offered by the COMPANY: Outside the legal period, there will be no refund of amounts, even in the event of eventual withdrawal from the procedure.

Regarding the results, the CONTRACTING PARTY declares to be aware that the administrative deadlines do not depend on the CONTRACTED PARTY. However, the CONTRACTED PARTY commits to performing the service as quickly as possible.

CONTRACTING CLIENTS are expressly warned:

That the processing times for the application by the consulate do not depend on the contracted company, being the exclusive responsibility of each Spanish public body (such as consulates, embassies, civil registries, ministries, etc.).
That the decision-making body may request additional documents during the processing of the application, and it is up to the company to guide the client on how to proceed, but their obtaining is the exclusive responsibility of the client (unless such service is contracted separately).
That depending on the laws of their country of origin, the client may incur the risk of losing their original nationality upon acquiring Spanish nationality.
That the company is not responsible for unfavorable decisions, given the discretion inherent to the process in question, as already described above.

All assistance services are provided remotely, from the COMPANY's base in Spain.

11. OTHER ASSISTANCE SERVICES

The provisions of this topic refer to all types of assistance.

The purchase of any assistance services provided by the COMPANY is carried out upon confirmation and payment of fees, in full, via credit card, on the COMPANY's online purchase page, exactly as with all products and services offered, thus following the terms and conditions of this site.

Professional fees will be informed to the client in advance, who must pay the full amount before the start of the service provision, by purchasing the desired assistance option on our product acquisition page. The value is charged per applicant (for example: if it concerns the naturalization application of the father and, sequentially, of the son, these are 2 applications, therefore, twice the value of the fixed fees).

Partial payments less than the amount presented by the COMPANY will not be accepted, and they do not bind the COMPANY to any obligation to provide services.

The commencement of services will take effect from the day following payment confirmation in our electronic order flow control system.

In accordance with the provisions of the law, the data provided by the client will be confidential and may not be disclosed or used by third parties, unless required by law.

The assistance services provided by the COMPANY refer solely to the provision of administrative guidance on how to proceed in gathering documents, in addition to filling out forms, answering questions, and scheduling an appointment at the consulate or civil registry (when possible). It does not imply the duty to obtain documents, legalizations, apostilles, and translations (which are offered as additional services, charged separately), nor does it imply a guarantee of successful resolution of the claim, which depends on the documentary limitations of each client, as well as being subject to the free decision of the official delegated by the Spanish government. That is, the granting of nationality, residence, and other applications that are the subject of assistance is, ultimately, the sole, exclusive, and sovereign decision of the Spanish public agent, which is why the CONTRACTED PARTY is NOT responsible for any eventual denial of the application.

The assistance services DO NOT encompass any legal action or administrative/judicial appeal.

The CLIENT commits to gathering all the documentation advised by the COMPANY; failure to do so will make the provision of services impossible, without the right to refunds.

Outside the legal period, there will be no refund of amounts, even in the event of eventual withdrawal from the procedure.

CONTRACTING CLIENTS are expressly warned:

That the processing times for the application by the consulate (registry office, public department, etc.) do not depend on the contracted company, being the exclusive responsibility of each Spanish public body (such as consulates, embassies, civil registries, ministries, etc.).
That the decision-making body may request additional documents during the processing of the application, and it is up to the company to guide the client on how to proceed, but their obtaining is the exclusive responsibility of the client (unless such service is contracted separately).
That depending on the laws of their country of origin, the client may incur the risk of losing their original nationality upon acquiring Spanish nationality.
That the company is not responsible for unfavorable decisions, given the discretion inherent to the processes in question, as already described above.

All assistance services are provided remotely, from the COMPANY's base in Spain.

11.1. Assistance for the non-lucrative residence procedure

¡Viva España! offers the applicant and their family comprehensive assistance to obtain the non-lucrative residence authorization (Residencia no Lucrativa - RNL).

We operate in an "end-to-end" format, which encompasses the steps from initial planning to assistance in obtaining the TIE (Tarjeta de Identidad de Extranjero), once the client is already on Spanish soil.

The assistance comprises intermediation regarding the following actions:

Online meetings with our manager for planning, conducting the procedure, resolving doubts, and providing guidance regarding the RNL or moving to Spain in general;
Preparation of administrative strategies under legal frameworks to maximize the proof of economic means, adapted to the specific family financial context;
Document review, promoting improvements when necessary;
Contracting health insurance, with all the coverage required by the consulate (insurance fees are the client's responsibility);
Sworn translation of all documents (sworn translator's cost charged separately);
Filling out all forms;
Scheduling the appointment at the consulate for document delivery (when possible);
Complete guidance regarding the consular interview;
Guidance on requesting the TIE upon arrival for residence in Spain.

What is not included:

Amounts charged by third parties (sworn translator, notary, insurance provider etc.);
Mailing of documents;
Property rental in Spain (service charged separately, if the client is interested);
Any fees linked to the procedure.

11.2. Assistance for the digital nomad visa procedure (teletrabajo)

¡Viva España! offers the applicant and their family comprehensive assistance to obtain the residence authorization for digital nomads (visado de residencia para teletrabajo).

The assistance comprises intermediation regarding the following actions:

Preparation of the file to request the NIE (Número de Identidad de Extranjero - Spanish identification record);
Online meetings with our manager for planning, conducting the procedure, resolving doubts, and providing guidance regarding the digital nomad visa or moving to Spain in general;
Preparation of administrative strategies under legal frameworks to maximize the proof of economic means and professional ties, adapted to the specific family financial context;
Document review, promoting improvements;
Contracting health insurance with all the coverage required by the consulate (insurance fees are the client's responsibility);
Sworn translation of all documents (sworn translator's cost charged separately);
Filling out all forms;
Guidance on issuing the Social Security documents required by the consulate for the approval of the digital nomad visa;
If necessary, intermediation with the applicant's employer, aiming to assist in obtaining documents proving the employment relationship in the exact format requested by the consulate;
Scheduling the appointment at the consulate for document delivery (when possible);
Complete guidance regarding the consular interview;
Guidance on requesting the TIE upon arrival for residence in Spain.

What is not included:

Amounts charged by third parties (sworn translator, notary, insurance provider etc.);
Attendance at the Social Security international agreements center or similar national bodies to collect social security documents;
Property rental in Spain (service charged separately, if the client is interested);
Mailing of documents;
Any fees linked to the procedure.

12. MONETIZATION AND ADVERTISING

It is at the discretion of the COMPANY to occasionally rent or sell advertising space on its website, blog, or social networks, directly to advertisers or through specialized companies, such as Adsense (Google).

If they exist, such advertisements do not signify, in any way, consent, endorsement, or responsibility for the content displayed, leaving the VISITOR fully responsible for accessing, purchasing, or any relationship actions with said advertising companies.

All third-party advertisements present on the COMPANY's website and/or its other channels (blogs, social media, etc.) will be highlighted as advertising for the VISITOR's awareness, and the ads may be selected by the advertising company automatically, according to the VISITOR's recent visits, as well as their search history, following the platform's access policies.

13. TRANSLATIONS INTO OTHER LANGUAGES

This website, and all its content, were originally created in the Portuguese language. The translation into other languages was done automatically, using tools integrated into the platform, made available and offered by Wix to its users. By browsing this site, which signifies acceptance of the terms of this document, the VISITOR is fully aware of the possibility of translation errors, as well as that ¡VIVA ESPAÑA! IS NOT RESPONSIBLE for any errors, inaccuracies, misrepresentations, or any other deviations in meaning generated by the translation tools provided by Wix.com Ltd.

14. FINAL PROVISIONS

The COMPANY may present hyperlinks on various pages of this website, which may take the VISITOR to another internal page of this site or to external sites.

Despite the COMPANY only linking to highly trusted external sites, should the user access them, the COMPANY emphasizes that it has no responsibility for third-party sites, with the link constituting a simple indication of complementary information. Therefore, the VISITOR is responsible for accessing them, as well as for any actions possibly carried out on such sites.

In the eventual case of a chargeback, the operational fees automatically deducted by Wix Payments will always be discounted. The deadline will follow the 10 (ten) business days subsequent to the credit transfer deadline by Wix Payments to the COMPANY, under the terms provided by Wix.com Ltd.

The COMPANY reserves the right, without prior notice, to alter its services and/or resources, stop providing them, as well as restrict or create limits to them. Likewise, the COMPANY may terminate or suspend, permanently or temporarily, access to services without prior notice and responsibility, with or without cause.

The COMPANY provides a contact form on its site, phone number, email, and the "WhatsApp" application for customer service, and access to the company should preferably be via email or WhatsApp. In interactions through the latter channel, messages must be transmitted in writing. For operational reasons, audio messages will not be considered.

The COMPANY applies every necessary effort to provide the viewing of its content on its website, blogs, and/or social networks; however, it is not responsible for inaccuracies or misadjustments that may exist due to the equipment used for access, possible incompatibilities with browsers, lack of screen resolution, or other problems of a similar nature.

By accessing this website, the VISITOR expresses their awareness that, in general, the COMPANY will not be liable for any breaches or delays in fulfilling the assumed obligations when the failure results from force majeure, such as, but not limited to:

Acts, decrees, or other Spanish legislation that limit or prevent the provision of the service;
Strikes, blockades, or other protest actions;
Riots, threats, or terrorist attacks, civil commotion, invasion, or war (declared or not);
Storms, floods, explosions, earthquakes, fires, epidemics, or any other natural disaster;
Instabilities, failures, or unavailability (total or partial) in the signal provided by Internet provider(s) to the COMPANY (in this situation, in the case of an already scheduled consultation, the VISITOR will be contacted for rescheduling);
Etc.

In these events, obligations will be suspended during the period in which, for reasons beyond the COMPANY's control, the service cannot be provided, extending the deadline for compliance by a time equal to the duration of the force majeure cause.

Hereby, the VISITOR is fully aware that all legal and/or contractual communications to the COMPANY (especially reports of errors, technical failures on the site, non-receipt of an already paid consultation scheduling link, complaints, etc.) must be directed solely to the email info@vivaespanha.com. The COMPANY is not responsible for contacts made through means other than the electronic mail informed above.

If any provision, phrase, excerpt, or clause of these Terms and Conditions of Use is declared null and void by a firm decision issued by a competent authority, the remaining provisions of this document will remain in force, not being affected by said declaration of nullity, unless otherwise determined in court.

For legal purposes, and although warned through this document and in all articles on this website, it is highlighted that the COMPANY is not responsible for controlling or ensuring that the use of the information provided herein by the VISITOR is, as exhaustively guided by the COMPANY (in all publications and contacts), in line with these Terms and Conditions of Use, with the law, morals, good customs, and the general principles of law, with the VISITOR being exclusively responsible for any misuse they may make of this website.

The VISITOR will be liable for damages and losses of any nature that the COMPANY may eventually suffer due to the VISITOR's breach of the Terms and Conditions of Use described herein.

All quoted values present on the platform can be altered without prior notice. Each sent quote is valid for 5 business days.

The COMPANY reserves the right, with or without cause, not to offer, on an occasional or permanent basis, any of the service(s) listed on the site.

15. ADDITIONAL CONDITIONS, SPECIFIC TO THE EVENT "CAMBIO DE VIDA: ESPAÑA2024" (12/09/2023)

Failure to attend the event DOES NOT entitle you to a refund. Under no circumstances will there be a rescheduling due to the guest's absence on the day of the event.

In case of cancellation (within the period defined by law, communicated via a signed statement sent to the company's email within the legal period), all international transfer costs will be deducted, in addition to the fees automatically charged by the Wix platform. It is essential to emphasize that, given the low ticket value and the high international transfer costs, the discounts may represent most or even ALL of the paid value, with the VISITOR being aware that there may be no remaining balance to refund.

16. GENERAL LEGISLATION AND APPLICABLE JURISDICTION

¡VIVA ESPAÑA! is a company domiciled in Spain that provides information and consulting and/or assistance services to users from different parts of the world. Therefore, these Terms and Conditions of Use are governed by Spanish legislation and jurisdiction.

In the event of possible legal conflicts arising between the VISITOR/CLIENT and the COMPANY, the VISITOR is fully aware, through these Terms, that the chosen forum for the appropriate action will exclusively be that of the courts of A Coruña, in Spain, even if there is another more privileged one.

These Terms and Conditions of Use are valid from August 25, 2023.

DATE OF LAST UPDATE: March 1, 2024.